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Agency Department of Human Resource Management (129)
Measure Name Percentage of Employment Dispute Resolution Services respondents rating services as good or better
Measure Last Modified
08-26-2024 06:10 p.m.
Measure Last Published
08-27-2024 07:34 p.m.
Status
Active
Data Source and Calculation
<p>Contacts and training and mediation participants receive and complete an evaluation questionnaire after a consultation or mediation/training session. The questionnaire rates various factors, using a 5-point scale for each, with 5 being the highest rating. The overall rating (either a 1, 2, 3, 4, or 5) for each questionnaire is calculated by averaging the ratings for the various factors and rounding up or down to the nearest whole number. The total number of questionnaires is then divided into the number of questionnaires with an overall rating of either 4 or 5 to derive the percentage.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None
Long Target 2027 None
Baseline None
Results
Year Result Note
2013 100
2014 0
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024 100
2025
Measure ID M129SA12001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit Percentage
sp134 Performance Measure - 11-08-2025 08:54:31