Performance Measure
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Agency Virginia Alcoholic Beverage Control Authority (999)
Measure Name Percentage of stores meeting service standards compliance rate.
Measure Last Modified
10-07-2014 01:55 p.m.
Measure Last Published
08-25-2022 04:49 p.m.
Status
Active
Data Source and Calculation
<p>Number of stores checked divided by the Mystery Shopper Program and the number of stores meeting service standards.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None None
Long Target 2027 None None
Baseline None None
Results
Year Result Note
2005 78 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2006 90 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2007 92 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2008 93 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2009 93 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2010 96 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2011 96 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2012 93 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2013 93 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2014 89 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2015 90 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2016 92 The Mystery Shopper program ensures that ABC store personnel are adhering to alcohol laws while meeting customer service standards.
2017 95 This number was calculated by dividing the number of stores that met service standards by the number of stores checked by the Mystery Shopper Program
2018
2019
Measure ID 99980102.002.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit
sp134 Performance Measure - 11-15-2025 15:04:40