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Agency Department for the Deaf and Hard-Of-Hearing (751)
Measure Name Maintain relay services call volume
Measure Last Modified
09-03-2024 11:17 a.m.
Measure Last Published
10-04-2024 10:05 a.m.
Status
Active
Data Source and Calculation
The Virginia Relay provider is Hamilton Relay. Hamilton provides monthly call volume reports including telecommunication relay service (TRS), captioned telephone service (CTS) and Remote Conference Captioning (RCC) calls.
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
45004 Technology Services for Deaf and Hard-of-Hearing
Targets and Baselines
Name Date Result Note
Baseline 12-31-2025 306416.0
Short Target 2025 12-31-2025 300000.0
Long Target 2027 12-31-2027 300000.0
Results
Year Q1 Q2 Q3 Q4 Note
2022 77,827 91,320 66,899 63,617
2023 65,841 62,432 63,049 55,788
2024 57,269 19,205
2025
Measure ID 751.0008
Measure Class Agency Key
Measure Type Output
Year Type State FY
Preferred Trend Stable
Frequency Quarterly
Statistical Unit # of calls
sp134 Performance Measure - 06-07-2025 11:21:54