Performance Measure
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Agency
Department for the Deaf and Hard-Of-Hearing (751)
Measure Name
Maintain relay services call volume
Measure Last Modified
09-03-2024 11:17 a.m.
Measure Last Published
10-04-2024 10:05 a.m.
Status
Active
Data Source and Calculation
The Virginia Relay provider is Hamilton Relay. Hamilton provides monthly call volume reports including telecommunication relay service (TRS), captioned telephone service (CTS) and Remote Conference Captioning (RCC) calls.
Enterprise Priorities and Strategies
Initiative
Priority
Strategy
Service Area Code
Service Area Name
45004
Technology Services for Deaf and Hard-of-Hearing
Name
Date
Result
Note
Baseline
12-31-2025
306416.0
Short Target 2025
12-31-2025
300000.0
Long Target 2027
12-31-2027
300000.0
Year
Q1
Q2
Q3
Q4
Note
2022
77,827
91,320
66,899
63,617
2023
65,841
62,432
63,049
55,788
2024
57,269
19,205
2025
Measure ID
751.0008
Measure Class
Agency Key
Measure Type
Output
Year Type
State FY
Preferred Trend
Stable
Frequency
Quarterly
Statistical Unit
# of calls
sp134 Performance Measure - 06-07-2025 11:21:54
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https://reports.dpb.virginia.gov/sp134?measureid=751.0008