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Agency Motor Vehicle Dealer Board (506)
Measure Name Percentage of 'clean' salespersons applications processed within 5 business days. A "clean" application is one where the applicant's criminal history does not cause staff to perform additional research to complete the application.
Measure Last Modified
08-23-2022 05:18 p.m.
Measure Last Published
11-14-2018 10:49 a.m.
Status
Active
Data Source and Calculation
<p>OnBoard Internal application calculates the number of business days to complete a "clean" application.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Government and Citizens Customer Service Deliver high quality products and services to customers in a timely manner.
Associated Service Areas
Service Area Code Service Area Name
56023 Motor Vehicle Dealer and Salesman Regulation
Targets and Baselines
Name Date Result Note
Baseline None None
Short Target 2025 None None
Long Target 2027 None None
Results
Year Result Note
2006 98.00 We run a criminal background check on each applicant. The vendor that runs these checks made changes to allow a more thorough investigation that takes longer. Several "county searches" take longer to complete. Also, the vendor does an OFAC and nationwide sex offender registry checks. We are also seeing an increase in the number of applications processed. Note: 85+ are processed within 7 business days.
2007 99.45 We run a criminal background check on each applicant. The vendor that runs these checks made changes to allow a more thorough investigation that takes longer. Several "county searches" take longer to complete. Also, the vendor does an OFAC and nationwide sex offender registry checks. We are also seeing an increase in the number of applications processed. Note: 85+ are processed within 7 business days.
2008 89.10 We run a criminal background check on each applicant. The vendor that runs these checks made changes to allow a more thorough investigation that takes longer. Several "county searches" take longer to complete. Also, the vendor does an OFAC and nationwide sex offender registry checks. We are also seeing an increase in the number of applications processed. Note: 85+ are processed within 7 business days.
2009 83.70 We run a criminal background check on each applicant. The vendor that runs these checks made changes to allow a more thorough investigation that takes longer. Several "county searches" take longer to complete. Also, the vendor does an OFAC and nationwide sex offender registry checks. We are also seeing an increase in the number of applications processed. Note: 85+ are processed within 7 business days.
2010 43.00 We run a criminal background check on each applicant. The vendor that runs these checks made changes to allow a more thorough investigation that takes longer. Several "county searches" take longer to complete. Also, the vendor does an OFAC and nationwide sex offender registry checks. We are also seeing an increase in the number of applications processed. Note: 85+ are processed within 7 business days.
2011 119.40 We run a criminal background check on each applicant. The vendor that runs these checks made changes to allow a more thorough investigation that takes longer. Several ”county searches” take longer to complete. Also, the vendor does an OFAC and nationwide sex offender registry checks. We are also seeing an increase in the number of applications processed. Note: 85+ are processed within 7 business days.
2012 112.00 The explanation noted for 2011 applies for 2012 as well. APA audit noted that we are not meeting target. Auditor agreed that we should modify this measure beginning in FY13
2013 64.00
2014 29.00 Three vacancies (positions have been filled) and a long term leave situation among the five individuals who process the majority of license applications if FY 14 impacted our ability to keep-up with the need.
2015
2016 49.60 We continue to see longer processing time due to some counties having to perform background checks "manually". This delays the process. We need to modify this measure to reflect a more "realistic" turn around time given the throughness of the background check to enusre this process meets the licensing criteria.
2017
Measure ID 50656023.001.001
Measure Class Agency Key
Measure Type Output
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit Percent
sp134 Performance Measure - 08-11-2025 17:09:58