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Agency Jamestown-Yorktown Foundation (425)
Measure Name Percentage of visitor survey complaints concerning the maintenance or operation of the Jamestown-Yorktown Foundation facilities
Measure Last Modified
02-13-2015 09:09 a.m.
Measure Last Published
12-05-2025 06:28 p.m.
Status
Active
Data Source and Calculation
<p>Number of complaints concerning the maintenance or operation of the Jamestown-Yorktown Foundation facilities noted on the visitor surveys divided by the total number of visitor survey comments times 100. Data Source: {Summer or Fall} Visitor Survey; section I or II</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
14507 Operational and Support Services
Targets and Baselines
Name Date Result Note
Baseline 06-30-2022 5.0
Short Target 2025 None
Long Target 2027 None
Baseline None
Results
Year Result Note
2006 0.20
2007 2.40
2008 0.05
2009 0.06
2010 1.90
2011 0.20 During FY 2011, less than 1 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2012 2.10 During FY 2012, 2.1 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2013 1.90 During FY 2013, 1.9 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2014 2.31 During FY 2014, 2.31 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2015 4.30 During FY 2015, 4.3 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2016 2.49 During FY 2016, 2.5 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2017 2.17 During FY 2017, 2.17 percent of customer surveys included complaints regarding the maintenance or operation of the facilities
2018 2.37 During FY 2018, 2.37 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2019 2.76 During FY 2019, 2.76 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2020 2.68 During FY 2020, 2.68 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2021 1.28 During FY 2021, 1.28 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2022 1.58 During FY 2022, 1.58 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2023 2.32 During FY 2023, 2.32 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2024 2.77 During FY 2023, 2.77 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2025 1.69 During FY 2023, 1.69 percent of customer surveys included complaints regarding the maintenance or operation of the facilities.
2026
Measure ID 42514507.003.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Decrease
Frequency Annually
Statistical Unit per cent
sp134 Performance Measure - 12-28-2025 13:33:17