Percentage of customers satisfied with coal mine safety information and data provided by the Department of Mines, Minerals and Energy.
Measure Last Modified
09-29-2022 10:18 a.m.
Measure Last Published
08-02-2019 12:14 p.m.
Status
Active
Data Source and Calculation
<p>Data is taken from customer survey questions addressing satisfaction with the Department of Mines, Minerals and Energy's Division of Mines safety information. The percentage of customers rating themselves as satisfied is calculated. The measurement is based on the five year rolling average.</p>
Enterprise Priorities and Strategies
Initiative
Priority
Strategy
Associated Service Areas
Service Area Code
Service Area Name
50605
Coal Worker Safety
Targets and Baselines
Name
Date
Result
Note
Baseline
None
Short Target 2025
None
None
Long Target 2027
None
None
Results
Year
First Half
Second Half
Note
2003
94.0
100.0
2004
96.0
95.0
2005
94.5
100.0
2006
97.5
97.5
2007
100.0
100.0
2008
97.8
97.5
DMME discovered a data entry error that resulted in raw, unaveraged data entered. The error has been corrected.
2009
97.9
98.2
2010
98.5
98.3
2011
98.5
98.6
2012
98.6
98.6
2013
98.6
98.8
2014
98.8
99.1
2015
99.3
99.5
2016
99.5
99.1
2nd half results only reflect surveys from the third quarter. No surveys were conducted in fourth quarter of fiscal year 2016.