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Agency Department of Energy (409)
Measure Name Percentage of customers satisfied with the Department of Mines, Minerals and Energy's Division of Mineral Mining services.
Measure Last Modified
09-29-2022 10:19 a.m.
Measure Last Published
08-02-2019 12:14 p.m.
Status
Active
Data Source and Calculation
<p>Data is derived from the Department of Mines, Minerals and Energy Division of Mineral Mining’s customer surveys addressing satisfaction with DMME’s services in providing information, permitting, and field inspections. The number of customers expressing satisfaction or higher is counted as a percentage of total questionnaires received from customers.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
50602 Mineral Mining Environmental Protection, Worker Safety and Land Reclamation
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None None
Long Target 2027 None None
Results
Year First Half Second Half Note
2004 94.00 94.10 No customer surveys were returned during the second half of FY 2009 or FY2011.
2005 74.20 80.80 No customer surveys were returned during the second half of FY 2009 or FY2011.
2006 72.50 86.70 No customer surveys were returned during the second half of FY 2009 or FY2011.
2007 98.00 96.50 No customer surveys were returned during the second half of FY 2009 or FY2011.
2008 84.00 97.50 No customer surveys were returned during the second half of FY 2009 or FY2011.
2009 90.00 0.00 No customer surveys were returned during the second half of FY 2009 or FY2011.
2010 88.50 88.00 No customer surveys were returned during the second half of FY 2009 or FY2011.
2011 100.00 0.00 No customer surveys were returned during the second half of FY 2009 or FY2011.
2012 0.00 91.67 No customer surveys were collected during this time period.
2013 100.00 100.00
2014 100.00 100.00
2015 100.00 100.00
2016 100.00 100.00
2017 100.00 100.00
2018 100.00 100.00
2019 100.00
Measure ID 40950602.005.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Stable
Frequency Semi-Annually
Statistical Unit Percentage
sp134 Performance Measure - 06-08-2025 00:08:12