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Data Source and Calculation
Local and State Long-Term Care Ombudsman enter complaints about services provided in long-term care settings into a database. The software application has a report that identifies the percentage satisfactorily resolved or partially resolved. The following definitions for calculation purposes are used.
Complaint Dispositions of “Withdrawn by the Resident or Complainant” and “Government Policy of Regulatory Change or Legislative Action Required to Resolve” are not included in the calculations because the Ombudsman has no control, no opportunity to resolve such a complaint.
Dispositions being counted as Resolved consist of “Resolved to the Satisfaction of Resident or Complainant”, “Partially Resolved but Some Problem Remained”, and “No Action was Needed or Appropriate”.
Dispositions being counted as Not Resolved consist of “Not Resolved to the Satisfaction of Resident or Complainant”, “Referred to Other Agency - Report of Final Disposition Not Obtained”, “Referred to Other Agency - Other Agency Failed to Act on Complaint” and “Referred to Other Agency – Agency did not Substantiate Complaint.”
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Report Filter
Performance Budgeting System Reports
