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Agency Department for Aging and Rehabilitative Services (262)
Measure Name Individuals Receiving Communication, Referral, Information and Assistance (CRIA) Through the No Wrong Door System
Measure Last Modified
08-30-2024 03:55 p.m.
Measure Last Published
09-03-2024 12:45 p.m.
Status
Active
Data Source and Calculation
No Wrong Door (NWD) is a statewide initiative, designed to help people navigate the complex system of public and private long-term services and supports, avoid unnecessary trips to the hospital and/or nursing home, and support individual choice. Communication, Referral, Information and Assistance (CRIA) provides information about local resources to help older adults, individuals with disabilities, caregivers, and/or families understand their choices and access long-term services and supports to meet their needs using an electronic tool in the web-based NWD System. CRIA enables public and private providers to make electronic referrals on behalf of the individual, for faster and easier enrollment in services. The measure is the number of unduplicated individuals receiving CRIA services during the state fiscal year. It is projected that there will be a 5% increase annually in the number of individuals served.
Enterprise Priorities and Strategies
Initiative Priority Strategy
Health and Family Healthcare Accessibility Advance access to high-quality health care for more Virginians.
Associated Service Areas
Service Area Code Service Area Name
45504 Financial Assistance for Local Services to the Elderly
Targets and Baselines
Name Date Result Note
Baseline 06-30-2022 63055.0
Short Target 2025 68500.0
Long Target 2027 71000.0
Results
Year Result Note
2013 33,305
2014 31,493
2015 41,103 No Wrong Door continues to expand and the growth rate in providing services continues to exceed expectations.
2016 34,721
2017 55,842
2018 54,614
2019 48,216
2020
2021
2022 63,055
2023
2024 68,098
2025
Measure ID 262.0002
Measure Class Agency Key
Measure Type Output
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit Number
sp134 Performance Measure - 06-07-2025 06:04:36