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Measure Last Modified
09-03-2024 01:52 p.m.
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Measure Last Published
11-17-2025 09:27 a.m.
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Status
Active
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Data Source and Calculation
The delivery of revised programs is monitored monthly by service area supervisory staff. Programs will be observed randomly each month and evaluated. Interviews will be conducted with selected visitors to receive feed-back on effectiveness of programs. An effort will be made to have as many visitors as feasible complete museum cards. Teachers will also be encouraged to provide feed-back through the field-trip evaluation form to determine effectiveness of educational programs in serving their needs. Evaluation of results will be compiled, analyzed and reported on a monthly basis to FCMV management. Reports will be used to provide continuing improvement of programs.
In FY20-23, the agency collected paper report cards to assess visitor satisfaction. Due to the impact of the COVID-19 pandemic, results were sporadic and do not provide a sizeable sample. In FY2024, the agency transitioned from paper report cards to digital reporting through survey monkey. QR codes are placed in strategic locations throughout the property as well as on the rental golf cards to entice visitors to participate in the survey. This survey is designed to establish quantitative and qualitative data for in-person visitors. The agency also collects data for special programs like “Lecture Series” or “Toddler Time.” Teachers will also be encouraged to provide feed-back through the field-trip evaluation form to determine effectiveness of educational programs in serving their needs. Evaluation of results will be compiled, analyzed and reported on a monthly basis to FCMV management. Reports will be used to provide continuing improvement of programs.
In FY24, the agency participated in the Annual Survey of Museum Goers conducted by Wilkening Consulting on behalf of the American Alliance of Museums. This survey provides significant qualitative, quantitative, and comparative data for the agency in a national context.
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| Enterprise Priorities and Strategies |
| Initiative |
Priority |
Strategy |
| Service Area Code |
Service Area Name |
| 14501 |
Collections Management and Curatorial Services |
| 14503 |
Education and Extension Services |
| 14507 |
Operational and Support Services |
| Name |
Date |
Result |
Note |
| Baseline |
06-30-2019 |
95.0 |
Percent of FCMV visitors who rate experience as good or excellent on the Museum Visitor Report Card. |
| Short Target 2025 |
06-30-2025 |
100.0 |
Percent of FCMV visitors who rate experience as good or excellent on the Museum Visitor Report Card. |
| Long Target 2027 |
06-30-2027 |
100.0 |
Percent of FCMV visitors who rate experience as good or excellent on the Museum Visitor Report Card. |
| Baseline |
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None |
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| Year |
Result |
Note |
| 2007 |
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| 2008 |
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| 2009 |
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| 2010 |
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| 2011 |
99 |
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| 2012 |
99 |
FY2012-Q4: 215 visitor report cards collected; 214 rated experience good or excellent. |
| 2013 |
99 |
FY2013-Q1: 113 visitor report cards collected, 113 rate experience good or excellent; Q2: 24 collected, 24 good or excellent; Q3: 11 collected, 11 good or excellent; Q4: 55 collected, 54 good or excellent. |
| 2014 |
99 |
FY2014-Q1: 95 visitor report cards collected, 94 rated experience good or excellent; Q2: 42 collected, 41 good or excellent; Q3: 12 collected, 12 good or excellent; Q4: 83 collected, 83 good or excellent. |
| 2015 |
99 |
FY2015 -Q1: 84 visitor report cards submitted, 84 rated experience good or excellent; Q2: 35 report cards submitted, 35 rated experience good or excellent;Q3: 9 report cards submitted, 9 rate experience as good or excellent; Q4: 61 report cards submitted, 60 rate experience as good or excellent, 1 does not rate experience. |
| 2016 |
100 |
FY2016-Q1: 44 visitor report cards collected, 44 rated experience good or excellent; Q2: 8 visitor report cards collected, 8 rated the experience good or excellent; Q3: 11 report cards collected, 11 rated the experience good or excellent; 25 visitor report cards collected, 25 rate the experience good or excellent. |
| 2017 |
99 |
FY2017-Q1: 25 visitor report cards collected, 24 rated the experience good or excellent; Q2: 2 report cards collected, 2 rated experience as good or excellent; Q3: 4 report cards collected, 4 rated the experience good or excellent; Q4: 11 cards collected, 11 cards rated experience good or excellent. |
| 2018 |
99 |
FY2018 - Q1: 64 visitor report cards collected, 63 rated the experience good or excellent; Q2: 11 visitor report cards collected, 11 rated the experience good or excellent; Q3: 5 visitor report cards collected, 5 rated the experience good or excellent; Q4: 34 visitor report cards collected, 34 rated the experience good or excellent. |
| 2019 |
98 |
FY2019 - Q1: 34 visitor report cards collected, 31 rated the experience good or excellent; Q2: 4 visitor report cards collected, 4 rated the experience good or excellent; Q3: 1 visitor report cards collected, 1 rated the experience good or excellent; Q4: 9 visitor report cards collected, 9 rated the experience good or excellent. |
| 2020 |
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| 2021 |
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| 2022 |
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| 2023 |
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| 2024 |
99 |
FY2024: We received a total of 198 survey responses. 80.61+ percent rated their visit 5/5; 18.37+ rated the visit 4/5; 1.02+ rated the visit 3/5. For educational value, 77.66+ of visitors rated the agency 5/5; 18.27+ rated it 4/5; and 4.06+ rated it 3/5. 98.47+ of visitors reported that their visit meet or exceeded their expectations. |
| 2025 |
97 |
FY2025. 126 total responses. 83.33+ rated visit 5/5; 13.49+ rated visit 4/5; 1.60+ rated visit 3/5; .79+ rated visit 2/5; .79+ rated visit 1/5. |
| 2026 |
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| Measure ID |
23914503.001.002 |
| Measure Class |
Agency Key |
| Measure Type |
Outcome |
| Year Type |
State FY |
| Preferred Trend |
Stable |
| Frequency |
Annually |
| Statistical Unit |
Total Number |
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Report Filter
Performance Budgeting System Reports
