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Agency Department of Professional and Occupational Regulation (222)
Measure Name Percent of complaints resolved through alternatives to the official disciplinary process
Measure Last Modified
08-28-2014 09:01 a.m.
Measure Last Published
09-25-2024 03:08 p.m.
Status
Active
Data Source and Calculation
Alternative Dispute Resolution (ADR) records and Department of Professional and Occupational Regulation's Enforcement Tracking System databases are used in the calculation. Divide the total number of cases resolved through alternatives to the official disciplinary process by the total number of valid complaints. Valid complaints are defined as regulatory or unlicensed cases resulting in a finding that the regulant did not comply with regulations or law. Valid complaints are resolved by obtaining compliance, board order, pending court action, warrant obtained, conviction, or settled through Alternative Dispute Resolution. Cases resolved through alternatives to the formal disciplinary process include those resulting in compliance obtained and cases settled through Alternative Dispute Resolution. Biennial results are calculated by averaging fiscal year results.
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
56047 Enforcement of Licensing, Regulating and Certifying Professions and Occupations
Targets and Baselines
Name Date Result Note
Baseline 07-01-2022 21.4 2020-22 Biennium Average
Short Target 2025 None
Long Target 2027 None None
Results
Year Q1 Q2 Q3 Q4 Note
2014 44.1 22.5 36.3 29.9
2015 38.8 33.6 31.5 23.1
2016 33.6 21.7 27.8 26.9
2017 21.6 36.9 29.2 24.2
2018 26.4 24.3 28.7 27.6
2019 29.4 29.5 24.5 22.2 Correction made to 2nd quarter measure when 3rd quarter was posted
2020 30.7 31.0 45.8 27.6
2021 17.7 21.1 24.1 24.4
2022 15.0 19.0 31.8 21.4
2023 22.1 27.6 30.5 25.1
2024 28.3 30.4 22.2
Measure ID 22256047.001.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Increase
Frequency Quarterly
Statistical Unit Percent
sp134 Performance Measure - 06-07-2025 22:36:08