Performance Measure
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Agency Department of Taxation (161)
Measure Name Total number of incoming calls
Measure Last Modified
09-05-2023 04:12 p.m.
Measure Last Published
09-03-2024 03:17 p.m.
Status
Active
Data Source and Calculation
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline 583020.0 FY22
Short Target 2025 None No target
Long Target 2027 None No target
Baseline None
Results
Year Q1 Q2 Q3 Q4 Note
2021
2022
2023 156,097 136,865 193,553 216,065
2024 130,311 130,116 169,441 190,800
2025
Measure ID 161.0027
Measure Class Other Agency
Measure Type Output
Year Type State FY
Preferred Trend Stable
Frequency Quarterly
Statistical Unit
sp134 Performance Measure - 11-01-2025 13:35:40