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Agency Compensation Board (157)
Measure Name Percentage of constitutional officers satisfied with Compensation Board activities.
Measure Last Modified
02-29-2016 12:25 p.m.
Measure Last Published
09-06-2019 10:41 a.m.
Status
Active
Data Source and Calculation
<p>The Compensation Board annually sends a Customer Satisfaction Survey to all constitutional officers. The survey is comprised of Section A: General Satisfaction and Importance (Customer Service, Products, Liaison Functions and Training Sections), Section B: Overall Satisfaction, Section C: Demographics, Section D: Comments and Section E: Officer-Specific Satisfaction and Importance. The Overall Satisfaction rating is used as the primary measurement tool for Compensation Board management and staff. The survey requests respondents to provide a numerical rating of satisfaction between 1 (very dissatisfied) and 5 (very satisfied). The average rating of the responses received is then divided by the maximum possible rating of 5 to determine the percentage of overall satisfaction.
Enterprise Priorities and Strategies
Initiative Priority Strategy
Government and Citizens Fiscal Stewardship Manage public resources efficiently and effectively in challenging economic conditions.
Government and Citizens Customer Service Deliver high quality products and services to customers in a timely manner.
Associated Service Areas
Service Area Code Service Area Name
77101 Financial Assistance to Local Commissioners of the Revenue for Tax Value Certification
Targets and Baselines
Name Date Result Note
Baseline None None
Short Target 2025 None None
Long Target 2027 None None
Results
Year Result Note
2006 88 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2006 measure data will be available at the end of December, 2006), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year.
2007 90 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2007 measure data will be available at the end of December, 2007), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year.
2008 94 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2008 measure data will be available at the end of December, 2008), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year.
2009 90 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2009 measure data will be available at the end of December, 2009), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year.
2010 82 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2010 measure data will be available at the end of December, 2010), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year.
2011 92 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2011 measure data will be available at the end of December, 2011), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year.
2012 92 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2012 measure data will be available at the end of December, 2012), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2013 96 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2013 measure data will be available at the end of December, 2013), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year.
2014 92 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2014 measure data will be available at the end of December, 2014), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2015 94 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2015 measure data will be available at the end of December, 2015), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2016 96 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2016 measure data will be available at the end of December, 2016), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2017 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2017 measure data will be available at the end of December, 2017), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
Measure ID 15777103.002.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Stable
Frequency Annually
Statistical Unit percentage
sp134 Performance Measure - 06-07-2025 20:09:43