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Agency Compensation Board (157)
Measure Name Overall customer satisfaction with Compensation Board activities, as demonstrated by the ratings (percentage) received in an annual survey of all constitutional officers.
Measure Last Modified
02-29-2016 12:36 p.m.
Measure Last Published
09-06-2019 10:41 a.m.
Status
Active
Data Source and Calculation
<p>The Compensation Board annually sends a Customer Satisfaction Survey to all constitutional officers. The survey is comprised of Section A: General Satisfaction and Importance (Customer Service, Products, Liaison Functions and Training Sections), Section B: Overall Satisfaction, Section C: Demographics, Section D: Comments and Section E: Officer-Specific Satisfaction and Importance. The Overall Satisfaction rating is used as the primary measurement tool for Compensation Board management and staff. The survey requests respondents to provide a numerical rating of satisfaction between 1 (very dissatisfied) and 5 (very satisfied). The average rating of the responses received is then divided by the maximum possible rating of 5 to determine the percentage of overall satisfaction.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Government and Citizens Customer Service Deliver high quality products and services to customers in a timely manner.
Associated Service Areas
Service Area Code Service Area Name
30710 Financial Assistance for Regional Jail Operations
30712 Financial Assistance for Local Law Enforcement
30713 Financial Assistance for Local Court Services
30716 Financial Assistance to Sheriffs
30718 Financial Assistance for Local Jail Operations
35601 Financial Assistance for Local Jail Per Diem
35604 Financial Assistance for Regional Jail Per Diem
71701 Financial Assistance to Local Finance Directors
77101 Financial Assistance to Local Commissioners of the Revenue for Tax Value Certification
77201 Financial Assistance to Attorneys for the Commonwealth
77301 Financial Assistance to Circuit Court Clerks
77401 Financial Assistance to Local Treasurers
Targets and Baselines
Name Date Result Note
Baseline None None
Short Target 2025 None None
Long Target 2027 None None
Results
Year Result Note
2006 85 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2006 measure data will be available at the end of December, 2006), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2007 90 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2007 measure data will be available at the end of December, 2007), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2008 92 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2008 measure data will be available at the end of December, 2008), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2009 92 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2009 measure data will be available at the end of December, 2009), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2010 86 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2010 measure data will be available at the end of December, 2010), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2011 92 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2011 measure data will be available at the end of December, 2011), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2012 92 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2012 measure data will be available at the end of December, 2012), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2013 94 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2013 measure data will be available at the end of December, 2013), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2014 94 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2014 measure data will be available at the end of December, 2014), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2015 94 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2015 measure data will be available at the end of December, 2015), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2016 96 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2016 measure data will be available at the end of December, 2016), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
2017 Measure results are available for a fiscal year at the conclusion of the second quarter following the close of the noted fiscal year (e.g., 2017 measure data will be available at the end of December, 2017), based upon the compilation of the results of a survey distributed after the close of the noted fiscal year
Measure ID 15700000.003.001
Measure Class Agency Key
Measure Type Outcome
Year Type State FY
Preferred Trend Stable
Frequency Annually
Statistical Unit percentage
sp134 Performance Measure - 06-07-2025 17:28:24