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Agency Department of Motor Vehicles (154)
Measure Name Percent of transactions conducted through preferred services. (Vehicle Registration Renewals)
Measure Last Modified
08-30-2022 11:04 a.m.
Measure Last Published
11-14-2018 10:49 a.m.
Status
Active
Data Source and Calculation
Information for this measure is captured on the Customer Service Management Services Monthly Reports and compiled by Business & Analytical Services.
Enterprise Priorities and Strategies
Initiative Priority Strategy
Transportation Engagement Guarantee that local governments and citizens play a meaningful role in transportation decision-making.
Associated Service Areas
Service Area Code Service Area Name
60101 Customer Service Centers Operations
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None None
Long Target 2027 None None
Results
Year Result Note
2004 63.2
2005 64.0
2006 65.2
2007 65.5
2008 66.2
2009 77.6
2010 80.1
2011 81.5
2012 80.6
2013 82.0
2014 82.3
2015 81.6
2016 82.3
2017 82.2
2018 81.9
2019 82.3
2020 87.5
2021 96.9 Customers are served by appointment only and vehicle registration renewals are not offered as a stand-alone transaction for appointment at DMV offices.
2022
Measure ID 15460101.004.002
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Stable
Frequency Annually
Statistical Unit Percentage
sp134 Performance Measure - 06-07-2025 21:10:04