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Agency Department of Motor Vehicles (154)
Measure Name Average cost to renew vehicle registration
Measure Last Modified
08-30-2022 11:05 a.m.
Measure Last Published
11-14-2018 10:49 a.m.
Status
Active
Data Source and Calculation
The department will use its Activity Based Costing Model to measure the cost to renew vehicle registrations. The department will be able to reduce the cost to renew by increasing the number of transactions that are completed through a preferred service.
Enterprise Priorities and Strategies
Initiative Priority Strategy
Transportation Engagement Guarantee that local governments and citizens play a meaningful role in transportation decision-making.
Associated Service Areas
Service Area Code Service Area Name
60101 Customer Service Centers Operations
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None None
Long Target 2027 None None
Results
Year Result Note
2009
2010
2011 Beginning July 1, 2012, the calculation methodology was revised from quarterly average cost to an annual moving average cost in the current quarter, allowing seasonal short-term fluctuations and longer-term cycles in the time series data to be smoothed out.
2012 Beginning July 1, 2012, the calculation methodology was revised from quarterly average cost to an annual moving average cost in the current quarter, allowing seasonal short-term fluctuations and longer-term cycles in the time series data to be smoothed out.
2013 Beginning July 1, 2012, the calculation methodology was revised from quarterly average cost to an annual moving average cost in the current quarter, allowing seasonal short-term fluctuations and longer-term cycles in the time series data to be smoothed out.
2014 Beginning July 1, 2012, the calculation methodology was revised from quarterly average cost to an annual moving average cost in the current quarter, allowing seasonal short-term fluctuations and longer-term cycles in the time series data to be smoothed out.
2015 Beginning July 1, 2012, the calculation methodology was revised from quarterly average cost to an annual moving average cost in the current quarter, allowing seasonal short-term fluctuations and longer-term cycles in the time series data to be smoothed out.
2016 (1) Beginning July 1, 2012, the calculation methodology was revised from quarterly average cost to an annual moving average cost in the current quarter, allowing seasonal short-term fluctuations and longer-term cycles in the time series data to be smoothed out. (2) The average cost of vehicle registration renewals for the 3rd quarter may be revised following the full allocation of expenditures in the Commonwealth’s new accounting system.
2017 3.93
2018 4.30
2019 4.37
2020 4.26 Due to COVID, in-person renewals were not available during the last quarter of FY20. However, mail and internet renewal options remained available. Since in-person renewals are more expensive, the overall cost was driven down by the cheaper on-line or mail-in options.
2021 3.44 In reaction to the pandemic, DMV moved to an appointment system for its customer service centers (CSCs) and increased its capacity to process online and mail transactions. As a result, the number of registration renewal transactions conducted in CSCs dropped significantly as customers migrated to the other service channels. Since the cost to process a registration renewal transaction is much higher in CSCs when compared to mail or internet transactions, the agency experienced an overall decline in the average transaction cost.
2022
Measure ID 15460101.004.001
Measure Class Productivity
Measure Type Outcome
Year Type State FY
Preferred Trend Stable
Frequency Annually
Statistical Unit Cost
sp134 Performance Measure - 06-07-2025 07:56:02