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Agency Department of Motor Vehicles (154)
Measure Name Average statewide wait time for customers conducting business with DMV Direct
Measure Last Modified
08-30-2022 10:59 a.m.
Measure Last Published
11-14-2018 10:49 a.m.
Status
Active
Data Source and Calculation
Information for this measure is captured on the Customer Service Management Monthly Report and compiled by Business and Analytical Services.
Enterprise Priorities and Strategies
Initiative Priority Strategy
Transportation Engagement Guarantee that local governments and citizens play a meaningful role in transportation decision-making.
Associated Service Areas
Service Area Code Service Area Name
60101 Customer Service Centers Operations
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None None
Long Target 2027 None None
Baseline None None
Results
Year Result Note
2006 10.55 Measure data listed below represents minutes and seconds.
2007 13.39 Measure data listed below represents minutes and seconds.
2008 8.30 Measure data listed below represents minutes and seconds.
2009 7.32 Measure data listed below represents minutes and seconds.
2010 10.06 Measure data listed below represents minutes and seconds.
2011 10.02 Measure data listed below represents minutes and seconds.
2012 11.02 Measure data listed represents minutes and seconds
2013 12.21 Measure data listed represents minutes and seconds
2014 11.42 Measure data listed represents minutes and seconds
2015 13.10 Measure data listed represents minutes and seconds
2016 9.52 Measure data listed represents minutes and seconds
2017 12.07 Measure data listed represents minutes and seconds
2018 13.14 Measure data listed represents minutes and seconds
2019 13.57 Measure data listed represents minutes and seconds
2020 12.13 Measure data listed represents minutes and seconds
2021 11.49 Measure data listed represents minutes and seconds
2022
Measure ID 15460101.002.002
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Stable
Frequency Annually
Statistical Unit Time
sp134 Performance Measure - 12-24-2025 18:41:44