Performance Measure
Report Filter
Export to
CSV
Excel
PDF
Help
Back to Report Menu
 
Agency Department of Motor Vehicles (154)
Measure Name Average wait time for customers conducting business in Customer Service Centers
Measure Last Modified
08-30-2022 11:05 a.m.
Measure Last Published
11-14-2018 10:49 a.m.
Status
Active
Data Source and Calculation
The wait times of all customer transactions from the queuing system are averaged by Customer Service Center and compiled to develop the average by district. The district averages are then compiled to obtain the statewide average wait time for customers conducting business in Customer Service Centers for the agency.
Enterprise Priorities and Strategies
Initiative Priority Strategy
Transportation Engagement Guarantee that local governments and citizens play a meaningful role in transportation decision-making.
Associated Service Areas
Service Area Code Service Area Name
60101 Customer Service Centers Operations
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None None
Long Target 2027 None None
Results
Year Result Note
2004 23.26 Measure data below represents minutes and seconds.
2005 18.54 Measure data below represents minutes and seconds.
2006 23.00 Measure data below represents minutes and seconds.
2007 22.20 Measure data below represents minutes and seconds.
2008 18.14 Measure data below represents minutes and seconds.
2009 17.44 Measure data below represents minutes and seconds.
2010 21.07 Measure data below represents minutes and seconds.
2011 20.31 Measure data represents minutes and seconds.
2012 16.24 Measure data represents minutes and seconds.
2013 21.49 Measure data represents minutes and seconds.
2014 21.31 Measure data represents minutes and seconds.
2015 22.38 Measure data represents minutes and seconds.
2016 23.30 Measure data represents minutes and seconds.
2017 27.29 Measure data represents minutes and seconds.
2018 24.33 Measure data represents minutes and seconds.
2019 32.44 Measure data represents minutes and seconds.
2020 35.35 Measure data represents minutes and seconds. The average wait time was affected by the COVID-19 pandemic and the temporary closure of our Customer Service Centers.
2021 0.00 Due to COVID-19, Customers were served by appointment only. Wait times in Customer Service Centers were not reported in FY 2021.
2022
Measure ID 15460101.002.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Decrease
Frequency Annually
Statistical Unit Time
sp134 Performance Measure - 06-07-2025 22:31:53