Performance Measure
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Agency Department of Accounts (151)
Measure Name Rate of receipt of a 'satisfactory ranking' on the overall customer service survey for each agency served by the Department of Account's (DOA) Payroll Service Bureau (PSB) indicates timely and accurate payroll processing.
Measure Last Modified
08-29-2024 02:48 p.m.
Measure Last Published
08-30-2024 02:12 p.m.
Status
Active
Data Source and Calculation
<p>A customer service survey is distributed to all participating state agencies to determine the level of service being provided. The survey is done annually in September of each year covering service in the previous fiscal year. Results are collected by DOA's Payroll Service Bureau division and interpreted. To determine the percentage, divide the total number of surveys that received a ranking of at least 'satisfactory' on overall customer service by the total number of agency surveys received.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Government and Citizens Customer Service Deliver high quality products and services to customers in a timely manner.
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline 06-30-2020 100.0
Short Target 2025 100.0
Long Target 2027 100.0
Results
Year Result Note
2006 100
2007 100
2008 100
2009 100
2010 100
2011 100
2012 100
2013 100
2014 100
2015 100
2016 100
2017 100
2018 100
2019 100
2020 100
2021 100
2022 Survey was not conducted in 2022 due to the HCM implementation and will resume in September 2023.
2023 100
2024
2025
Measure ID 15182601.001.001
Measure Class Other Agency
Measure Type Output
Year Type State FY
Preferred Trend Stable
Frequency Annually
Statistical Unit Percent
sp134 Performance Measure - 06-07-2025 22:35:30