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Agency Virginia Information Technologies Agency (136)
Measure Name Increase the customer experience score
Measure Last Modified
Measure Last Published
11-14-2025 08:52 a.m.
Status
Active
Data Source and Calculation
Customer satisfaction scores from customer surveys
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline 01-01-2024 3.7
Short Target 2025 06-30-2025 4.2
Long Target 2027 None
Baseline None
Results
Year Q1 Q2 Q3 Q4 Note
2023
2024 4.06 4.10 4.11 4.14
2025 4.14 4.13 4.13
2026
Measure ID 136.0049
Measure Class Other Agency
Measure Type Outcome
Year Type Calendar
Preferred Trend Increase
Frequency Quarterly
Statistical Unit #
sp134 Performance Measure - 12-24-2025 22:38:32