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Agency Department of Human Resource Management (129)
Measure Name Percentage of Administrative and Support Services customers rating services received as good or better
Measure Last Modified
08-26-2024 06:12 p.m.
Measure Last Published
08-27-2024 07:34 p.m.
Status
Active
Data Source and Calculation
<p>Agencies and employees respond annually to DHRM surveys, and provide feedback upon the completion of training with a DHRM course evaluation. Customer satisfaction surveys use a Likert scale of 1 to 6, with 6 as the highest score. Percentage of favorable ratings represents number of ratings 4, 5 and 6 divided by total number of responses.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None
Long Target 2027 None
Results
Year Result Note
2007 98.60 The Administrative and Support Services Service Area has three components: Administration: Information Technology: Contracts and Finance: These office areas utilized a combined customer satisfaction survey. The agency transferred mail processing to Department of General Services (DGS) mail services, resulting in a reduction in evaluated topics beginning in FY11.
2008 96.85 The Administrative and Support Services Service Area has three components: Administration: Information Technology: Contracts and Finance: These office areas utilized a combined customer satisfaction survey. The agency transferred mail processing to Department of General Services (DGS) mail services, resulting in a reduction in evaluated topics beginning in FY11.
2009 98.09 The Administrative and Support Services Service Area has three components: Administration: Information Technology: Contracts and Finance: These office areas utilized a combined customer satisfaction survey. The agency transferred mail processing to Department of General Services (DGS) mail services, resulting in a reduction in evaluated topics beginning in FY11.
2010 95.83 The Administrative and Support Services Service Area has three components: Administration: Information Technology: Contracts and Finance: These office areas utilized a combined customer satisfaction survey. The agency transferred mail processing to Department of General Services (DGS) mail services, resulting in a reduction in evaluated topics beginning in FY11.
2011 96.20 The Administrative and Support Services Service Area has three components: Administration: Information Technology: Contracts and Finance: These office areas utilized a combined customer satisfaction survey. The agency transferred mail processing to Department of General Services (DGS) mail services, resulting in a reduction in evaluated topics beginning in FY11.
2012 96.40
2013 94.70
2014 0.00
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024 100.00
2025
Measure ID 12970419.001.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit percentage
sp134 Performance Measure - 06-07-2025 22:36:43