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Agency Department of Human Resource Management (129)
Measure Name Percentage of State Employee Workers' Compensation Services customers rating services received as good or better
Measure Last Modified
08-26-2024 06:09 p.m.
Measure Last Published
08-27-2024 07:34 p.m.
Status
Active
Data Source and Calculation
<p>Customer Satisfaction Survey of the State Employee Workers' Compensation Program, with number of respondents scoring the program 6 or higher on a scale of 10, with 10 as the high.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None
Long Target 2027 None
Results
Year Result Note
2006 90.0
2007 87.7
2008 87.3
2009 91.2
2010 92.3
2011 96.0
2012 98.0
2013 93.0
2014 0.0
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024 98.0
2025
Measure ID 12970418.003.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit percentage
sp134 Performance Measure - 06-07-2025 22:33:06