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Agency Department of Human Resource Management (129)
Measure Name Percentage of State Employee Services customers rating services received as good or better
Measure Last Modified
08-26-2024 06:11 p.m.
Measure Last Published
08-27-2024 07:34 p.m.
Status
Active
Data Source and Calculation
<p>Agencies and employees respond annually to DHRM surveys, and provide feedback upon completion of training with a DHRM course evaluation. Customer satisfaction surveys use a Likert scale of 1 to 6, with 6 as the highest score. Percentage of favorable ratings represents number of ratings 4, 5 and 6 divided by total number of responses.  The State Employee Services rating will be an average of the survey results within this service area.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None
Long Target 2027 None
Results
Year Result Note
2007 91.0 The State Employee Services Service area has three components: the Commonwealth of Virginia (CVC) Campaign, the CommonHealth Program and Communications. The programs achieved 97+, 99+, and 97.8 5 satisfaction ratings of good or better. These results are averaged for the service area total.
2008 93.0 The State Employee Services Service area has three components: the Commonwealth of Virginia (CVC) Campaign, the CommonHealth Program and Communications. The programs achieved 97+, 99+, and 97.8 5 satisfaction ratings of good or better. These results are averaged for the service area total.
2009 95.8 The State Employee Services Service area has three components: the Commonwealth of Virginia (CVC) Campaign, the CommonHealth Program and Communications. The programs achieved 97+, 99+, and 97.8 5 satisfaction ratings of good or better. These results are averaged for the service area total.
2010 94.1 The State Employee Services Service area has three components: the Commonwealth of Virginia (CVC) Campaign, the CommonHealth Program and Communications. The programs achieved 97+, 99+, and 97.8 5 satisfaction ratings of good or better. These results are averaged for the service area total.
2011 97.9 The State Employee Services Service area has three components: the Commonwealth of Virginia (CVC) Campaign, the CommonHealth Program and Communications. The programs achieved 97+, 99+, and 97.8 5 satisfaction ratings of good or better. These results are averaged for the service area total.
2012 96.9 The customer satisfaction rating for State Employee Services includes two areas: the Commonwealth of Virginia Campaign and the CommonHealth Program.
2013 100.0
2014 0.0
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024 100.0
2025
Measure ID 12970417.001.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit percentage
sp134 Performance Measure - 06-07-2025 22:37:22