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Agency Department of Human Resource Management (129)
Measure Name Percentage of Health Benefits Services customers rating services received as good or better
Measure Last Modified
08-26-2024 06:10 p.m.
Measure Last Published
08-27-2024 07:34 p.m.
Status
Active
Data Source and Calculation
<p>Customer satisfaction surveys conducted annually for medical, surgical, dental, drug and behavioral health third party administrators (TPA). Surveys for each TPA are weighted based on percentage of total claims. Percentage represents customer ratings of 7 to 10.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None
Long Target 2027 None
Results
Year Result Note
2007 95.35 FY11 Data will be available on approx. September 15th.
2008 96.00 FY11 Data will be available on approx. September 15th.
2009 96.00 FY11 Data will be available on approx. September 15th.
2010 90.60 FY11 Data will be available on approx. September 15th.
2011 93.00 FY11 Data will be available on approx. September 15th.
2012 89.50 Customer satisfaction information is as follows: Medical: 88+ Dental: 94+ Prescription Drug: 93+ Behavioral Health: 90+ Average for all: 89.5
2013 93.90
2014 0.00
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024 100.00
2025
Measure ID 12970406.001.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit percentage
sp134 Performance Measure - 06-07-2025 22:38:32