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Agency Department of Human Resource Management (129)
Measure Name Percentage of customers rating services received as good or better
Measure Last Modified
08-26-2024 06:07 p.m.
Measure Last Published
08-27-2024 07:34 p.m.
Status
Active
Data Source and Calculation
<p>Agencies and employees respond annually to DHRM surveys, and provide feedback upon the completion of training with a DHRM course evaluation. Customer satisfaction surveys use a Likert scale of 1 to 6, with 6 as the highest score. Percentage of favorable ratings represents number of ratings 4, 5 and 6 divided by total number of responses.</p>
Enterprise Priorities and Strategies
Initiative Priority Strategy
Associated Service Areas
Service Area Code Service Area Name
Targets and Baselines
Name Date Result Note
Baseline None
Short Target 2025 None
Long Target 2027 None
Results
Year Result Note
2007 100.00 This measure has two components that are measured separately: Technical guidance/Assistance and Equal Employment Office (EEO) Compliance Training. Both components resulted in 100+ of respondents rating services as good or better.
2008 100.00 This measure has two components that are measured separately: Technical guidance/Assistance and Equal Employment Office (EEO) Compliance Training. Both components resulted in 100+ of respondents rating services as good or better.
2009 100.00 This measure has two components that are measured separately: Technical guidance/Assistance and Equal Employment Office (EEO) Compliance Training. Both components resulted in 100+ of respondents rating services as good or better.
2010 93.33 This measure has two components that are measured separately: Technical guidance/Assistance and Equal Employment Office (EEO) Compliance Training. Both components resulted in 100+ of respondents rating services as good or better.
2011 100.00 This measure has two components that are measured separately: Technical guidance/Assistance and Equal Employment Office (EEO) Compliance Training. Both components resulted in 100+ of respondents rating services as good or better.
2012 100.00
2013 100.00
2014 0.00
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024 100.00 This measure has two components that are measured separately: Technical guidance/Assistance and Equal Employment Office (EEO) Compliance Training. Both components resulted in 100+ of respondents rating services as good or better.
2025
Measure ID 12970403.001.001
Measure Class Other Agency
Measure Type Outcome
Year Type State FY
Preferred Trend Increase
Frequency Annually
Statistical Unit percentage
sp134 Performance Measure - 08-11-2025 17:12:42