2022-24 Strategic Plan | ||||||||||||||||||||||||||||||
Grants to Localities [790] | ||||||||||||||||||||||||||||||
Mission, Vision, Values | ||||||||||||||||||||||||||||||
Mission | ||||||||||||||||||||||||||||||
Supporting individuals by promoting recovery, self-determination, and wellness in all aspects of life | ||||||||||||||||||||||||||||||
Vision | ||||||||||||||||||||||||||||||
A life of possibilities for all Virginians | ||||||||||||||||||||||||||||||
Values | ||||||||||||||||||||||||||||||
Focus First on Individuals Receiving Services Our decisions and actions consider first the best interests of individuals who receive services and their families. We respect the potential and capacity of each individual who receives services. We value and support the healing and recovery process. Accountability and Oversight We take seriously our responsibility to provide oversight and accountability throughout Virginia’s public behavioral health and developmental system to ensure individuals receive timely access to quality, consistent services. Responsiveness to External and Internal Customers We seek input and involvement from our customers. We share ideas and remain open to different opinions. We listen to and respect what our customers say and respond promptly to their requests. Partnership and Collaboration We create opportunities for partnerships, encourage teamwork, and support each other to succeed. We accept shared ownership and seek win-win (mutually acceptable) solutions. We communicate openly and clearly. We are willing to take risks as we look for creative solutions and new ways of solving problems. We make decisions and resolve problems at the level closest to the issue. Professionalism, Integrity, and Trust We recognize and celebrate individual and team successes. We use valid data that reflect best practices and positive results and outcomes. We take responsibility for ourselves, for our actions, and for how these actions affect others. We develop a supportive learning environment and work continuously to improve the quality of the services we provide. We keep our word and deliver what we promise. We incorporate our values into everyday decisions. Stewardship We protect the assets and interests of the entire services system. We value and take care of staff. We use the Commonwealth’s resources in the most effective and efficient manner. | ||||||||||||||||||||||||||||||
Agency Background Statement | ||||||||||||||||||||||||||||||
The Department of Behavioral Health and Developmental Services (DBHDS) provides funding to the 39 community services boards and one behavioral health authority (referred to as CSBs), which serve as the single point of entry for public behavioral health and developmental services in Virginia. Although part of the DBHDS system of care, CSBs are established by the 133 local governments in Virginia and may serve single or multiple jurisdictions. CSBs are key operational partners in Virginia’s public behavioral health and developmental services system and their relationship with DBHDS is based on the community services performance contract, provisions of Title 37.2 of the Code of Virginia, State Board policies and regulations, and other applicable state or federal statutes and regulations. Services provided by all CSBs are licensed by DBHDS. | ||||||||||||||||||||||||||||||
Agency Status (General Information About Ongoing Status of the Agency) | ||||||||||||||||||||||||||||||
DBHDS is working with CSBs and other community service providers to:
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Information Technology | ||||||||||||||||||||||||||||||
The 40 CSBs maintain their own information technology (IT) systems or these systems are maintained by their local governments. However, they do rely on DBHDS central office for core reporting applications such as the Community Automated Reporting System (CARS) to provide semi-annual reporting on performance contract financial metrics, the Community Consumer Submission (CCS3) application to report demographic, clinical, and services data monthly on the more than 216,000 individuals who receive services from CSBs, and the new Waiver Management System (WaMS) for Medicaid Developmental Disability waiver enrollments, service authorizations, and determinations regarding retaining slots. The Virginia Department of Behavioral Health and Developmental Services seeks to implement a Grants Management system utilizing the Dulles Technology contract for the purposes of facilitating the application, review, approval, and distribution of grant payments to Virginia CSBs, Non-CSB providers, and BHAs and report on the grant application and funds distribution processes. The Department currently uses traditional processes to collect, review, approve and report on the application and funds distribution processes. Incorporating automation into the grant application and review process will enable CSBs and Non-CSBs to seamlessly apply for and receive approval for grants, submit invoices and report on expenditures. It will enable the DBHDS team to collect, track, monitor, and report on key funding metrics at both the state and federal levels and service any public records requests. Additionally, once implemented, this Grants Management solution can also be modified to create, manage and track additional grant types and future solicitation rounds. DBHDS will use the Dulles Technology Partners Grants Management System state contract. Eliminating as much double entry as possible between CSB systems and DBHDS systems improves efficiency and reduces errors in the information that appear in multiple records. However, because WaMS is also an authorization system designed to be accessed by providers, case managers, and authorization staff, case managers (and CSBs with direct services) will have to work in two systems (WaMS and local electronic health record systems). The effort to create a method for data exchanges between WaMS and CSB electronic health record systems (EHRs) is compounded by the diverse nature of the different business functions across CSBs, and the cost of the data exchange may not be offset by productivity gains by the users. While most CSBs have in-house IT staff, some CSBs do not. This poses challenges to those CSBs, particularly regarding data quality and using data for management purposes. The added data reporting requirements associated with the DOJ Settlement Agreement are imposing significant workload burdens on CSB IT systems as well as service staff. Statewide service and financial data are not readily available to CSBs, in part due to the absence of a statewide data sharing environment accessible to CSBs. The DBHDS IT approach to solving this problem is two-fold. First, the DBHDS OneSource Data Warehouse has the capability of acting as a reporting and analytics platform for the CSBs. Second, web service-based data exchanges have been developed to automate the sharing of data between CSB and DBHDS systems, most notably in the Infants and Toddlers Online Tracking System (ITOTS). DBHDS IT intends to extend this approach by coordinating CSB use of OneSource with the DBHDS Quality Management division, and by adding additional data exchanges to connect the CSB system to other DBHDS central office applications. The Waiver Management System (WaMS) including the Department of Justice Settle Agreement enhancements and the Medicaid Enterprise System (MES) project provides updates and enhancements. A mandated major update to DMAS’ system is currently underway which requires significant changes to the DBHDS WaMS system. This is being accomplished by implementing the WaMS DOJ/MES update which includes adding modules to the WaMS System for better waiver management. The Early Intervention Part C Data System, TRAC-IT, is replacing the Infant and Toddler Online Tracking System (ITOTS). The existing Part C early intervention data system, ITOTS, was developed and implemented in 2001 primarily to meet annual federal reporting requirements related to child data. The system provides data on who is getting services and includes the number of children by the local system, race/ethnicity, gender, age, and the reason for eligibility. ITOTS allows for the collection of data on the services planned on each child’s initial IFSP. However, ITOTS does not collect the data or generate the reports that are needed to allow for ongoing monitoring at the state and local levels. ITOTS is also incomplete in terms of data and reporting needed for fiscal monitoring and for program improvement planning. Crisis Call Center (STEP VA) Create a statewide call center data platform that can be used both by CSB staff (potentially a subcontracted private provider), private and state hospital staff, as well as Central Office staff. This is to assure the collection of caller information from those in crisis (demographics) along with dispatch and monitoring functionality (GPS enabled), linking to other services, maintaining a real-time bed registry, and text and chat function. Incorporating the Individual and Family Support Program (IFSP) into the WaMS application will help enable the families and individuals who are on Virginia’s DD waiver waitlist to apply for funds to cover the cost of a variety of items that will help that individual who is living in a community setting. The need is for a secure and stable website that is robust and able to send, receive and process up to 20,000 DD waiver waitlist client applications for funding assistance. The CONNECT project is licensing reengineered. Under the terms of the federal Department of Justice settlement agreement, the Department of Behavioral Health and Developmental Services (DBHDS) must collect and report data relating to compliance with the agreement. DBHDS issued a Request for Proposal to purchase and customize a licensing system for the storage, aggregation, and reporting of this data. The DBHDS Division of Licensing obtained approval to procure and customize a Commercial-off-the-Shelf (COTS) Licensure product to support the newly re-engineered DBHDS Licensing process, required by the federal DOJ settlement agreement. This is aimed at providing consumer services in the least restrictive environment and ensuring framework growth for the future. | ||||||||||||||||||||||||||||||
Workforce Development | ||||||||||||||||||||||||||||||
Operating CSBs and the BHA maintain their own human resources management and development systems, while administrative policy boards are part of their local government systems. Many CSBs, especially those not part of local governments, face continuing challenges in attracting and retaining well-qualified staff due to a lack of resources for adequate compensation. Additionally, some rural CSBs face special challenges in attracting staff to their areas. CSB recruitment and retention issues were substantially impacted by the pandemic. Vacancy rates for positions across CSBs have been so significant that some programs have been shuttered.
Staffing
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Staffing
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Physical Plant | ||||||||||||||||||||||||||||||
Operating CSBs and the BHA maintain their own buildings. Ownership and leasing arrangements vary for the group homes funded through DBHDS and constructed for individuals with intellectual disabilities. DBHDS has also worked with CSBs to build transitional homes for individuals being discharged from state hospitals.
DBHDS Executive Progress Reports. See Department of Behavioral Health and Developmental Services (720); Mental Health Treatment Centers (792); Intellectual Disabilities Training Centers (793); and Virginia Center for Behavioral Rehabilitation (794). | ||||||||||||||||||||||||||||||
Key Risk Factors | ||||||||||||||||||||||||||||||
Several factors will have a significant effect on community services providers over the next four years.
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Finance | ||||||||||||||||||||||||||||||
Financial Overview | ||||||||||||||||||||||||||||||
Community service boards (CSBs) are funded with general and federal funds. Federal funds are derived from block grants (Substance Abuse Prevention and Treatment and Community Mental Health Services), other grants for substance abuse and mental health services, and Early Intervention grant funds for infants and toddlers with developmental delay. CSBs also receive funds from other sources such as local funds, Medicaid, other fees, and other revenues. These funds are not appropriated to CSBs and, therefore, are not included in these tables. | ||||||||||||||||||||||||||||||
Biennial Budget
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Revenue Summary | ||||||||||||||||||||||||||||||
Revenue collections are from various federal grant funds including the Substance Abuse Prevention and Treatment (SAPT) and the Community Mental Health Services (CMHS) block grants funded by the Substance Abuse and Mental Health Administration (SAMHSA); Part C Early Intervention grant funds for infants and toddlers with developmental delays; and other grants for SA and MH services. Additionally, the department was awarded funds from the American Rescue Plan Act (ARPA). These funds were appropriated by the General Assembly for specific purposes as one-time funds only.
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Agency Statistics | ||||||||||||||||||||||||||||||
Statistics Summary | ||||||||||||||||||||||||||||||
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Statistics Table
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Customers and Partners | ||||||||||||||||||||||||||||||
Anticipated Changes to Customer Base | ||||||||||||||||||||||||||||||
Anticipated Changes to Customer Base Virginia's population is increasing, becoming more culturally diverse, and growing older. The customer base for community mental health, developmental, and substance use disorder services is expected to change to reflect these demographic trends. Proportionately greater numbers of individuals seeking community services will have:
Increasing numbers will be veterans experiencing behavioral health issues or individuals with older caregivers who will require community developmental services to enable them to continue to reside in their homes or other community settings.
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Current Customer List
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Partners
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Major Products and Services | ||||||||||||||||||||||||||||||
Community mental health, developmental, and substance use disorder services provided by or through CSBs include:
Most, but not all CSBs provide Medicaid waiver services, Part C services, and peer support specialist services. The Individual and Family Support Program (IFSP) provides funds to eligible individuals with developmental disabilities on waiver waiting lists and their families to purchase a wide array of supports, services, and other assistance that enable individuals to continue to live at home. In addition, in 2017, the General Assembly required that the CSBs implement System Transformation, Excellence and Performance (STEP-VA) services:
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Performance Highlights | ||||||||||||||||||||||||||||||
Important measures of performance of community behavioral health and developmental services involve the intensity of case management services and the retention of individuals in substance use disorder services.
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Selected Measures
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Agency Goals | ||||||||||||||||||||||||||||||
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Summary and Alignment | ||||||||||||||||||||||||||||||
Community services boards (CSBs) are established by the 133 local governments in Virginia under Chapters 5 or 6 of Title 37.2 of the Code of Virginia and may serve single or multiple jurisdictions. Chapter 5 of Title 37.2 authorizes the establishment and operation of CSBs by local governments to provide community behavioral health and developmental services and authorizes DBHDS to fund CSBs. Chapter 6 of Title 37.2 authorizes the establishment and operation of a behavioral health authority (BHA) by a specified city or county to provide community behavioral health and developmental services and authorizes DBHDS to fund a BHA. CSBs provide services directly and through contracts with private providers, which are vital partners in delivering behavioral health and developmental services. As the single point of entry into publicly funded behavioral health and developmental services, CSBs provide access to state facility services through preadmission screening, case management and coordination of services and supports, and discharge planning for individuals leaving state facilities. This goal transforms and strengthens community behavioral health and developmental services by incorporating core principles of recovery and resilience for individuals with mental illnesses or substance use disorders and self- determination for individuals with developmental disabilities. |
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Objectives | ||||||||||||||||||||||||||||||
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Description | ||||||||||||||||||||||||||||||
This objective supports the statewide implementation of behavioral health initiatives that promote recovery support services and increase use of peers in direct service roles. It also facilitates the realization of a more person-focused and needs-based system of developmental services and supports that build on the individuals’ strengths, preferences, and goals. |
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Strategies | ||||||||||||||||||||||||||||||
• Implement a Recovery Oriented System of Care (ROSC) in which services and supports are provided in the most integrated settings, not separated from the communities in which individuals live and in the least restrictive manner, by a fully integrated and trained workforce, including peers and other providers. |
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Measures | ||||||||||||||||||||||||||||||
No measures linked to this objective | ||||||||||||||||||||||||||||||
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Summary and Alignment | ||||||||||||||||||||||||||||||
This goal envisions statewide availability of a consistent array of individualized, person-centered, and family-focused behavioral health and developmental services and supports that enable individuals to participate as fully as possible in all aspects of community life. No matter where they may live in Virginia, people will have access to quality, consistent behavioral health and developmental services that exemplify clinical and management best and promising practices. Services and supports are centered on the individual’s unique needs and strengths and provided as close to the individual’s home and natural supports as possible. This includes supports that incorporate the needs of the whole individual, from medical care to housing and employment. |
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Objectives | ||||||||||||||||||||||||||||||
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Description | ||||||||||||||||||||||||||||||
Individuals experiencing substance use disorders often enter recovery and live productive, self directed lives in their communities. This objective supports easy access to and expansion of community substance use disorder services that promote recovery and support individuals to attain their highest achievable level of health and wellness. Regardless of where they live in Virginia, people should have timely access to a consistent array of quality substance use disorder prevention and early intervention services that prevent or reduce the need for more intensive interventions. |
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Strategies | ||||||||||||||||||||||||||||||
• Develop and implement same day access for assessment and treatment planning for outpatient substance use disorder services in each CSB. |
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Measures | ||||||||||||||||||||||||||||||
No measures linked to this objective | ||||||||||||||||||||||||||||||
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Description | ||||||||||||||||||||||||||||||
Individuals experiencing mental illness often enter recovery and live productive, self directed lives in their communities. This objective supports easy access to and expansion of community mental health services that promote recovery and support individuals to attain their highest achievable levels of health and wellness. Regardless of where they live in Virginia, people should have timely access to a consistent array of quality mental health prevention and early intervention services that prevent or reduce the need for more intensive interventions. Individuals in crisis and those with severe or complex conditions should be able to access services easily at the appropriate level of intensity and in the least restrictive environment geared towards preventing or reducing the use of more intensive interventions such as hospitalization or involvement in the public safety system. |
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Strategies | ||||||||||||||||||||||||||||||
• Increase access to prevention and early intervention supports that are integrated with family, the community, and other human services supports. |
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Measures | ||||||||||||||||||||||||||||||
No measures linked to this objective | ||||||||||||||||||||||||||||||
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Description | ||||||||||||||||||||||||||||||
This objective supports expansion of community-based developmental services and supports that promote community integration and self-determination and enable individuals to attain their highest achievable levels of health and wellness. These services and supports: |
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Strategies | ||||||||||||||||||||||||||||||
• Expand community-based developmental services and support pursuant to implementing and meeting the timelines filed with the oversight federal Judge as negotiated with the U.S. Department of Justice. |
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Measures | ||||||||||||||||||||||||||||||
No measures linked to this objective | ||||||||||||||||||||||||||||||
Supporting Documents | ||||||||||||||||||||||||||||||
None | ||||||||||||||||||||||||||||||
Program and Service Area Plans | ||||||||||||||||||||||||||||||
Service Area 44501: Community Substance Abuse Services | ||||||||||||||||||||||||||||||
Description | ||||||||||||||||||||||||||||||
Community Substance Abuse Services funds public community substanceuse disorder treatment services provided by 39 community services boards and one behavioral health authority, hereafter referred to as CSBs, throughout Virginia. CSBs also offer prevention services that are aimed at substantially reducing the incidence of alcohol, tobacco, and other drug dependency and abuse. These services are integrated with other direct services and supports at the local level for individuals with special needs or those receiving services from multiple agencies, including adults and children or adolescents with cooccurring disorders such as mental illness and substance use disorders, and individuals who are hospitalized or involved in the criminal justice system. | ||||||||||||||||||||||||||||||
Mission Alignment and Authority | ||||||||||||||||||||||||||||||
Community substanceuse disorder services support the statewide implementation of services that promote recovery and build on individuals' strengths, preferences, and goals. | ||||||||||||||||||||||||||||||
Products and Services | ||||||||||||||||||||||||||||||
Description of Major Products and Services | ||||||||||||||||||||||||||||||
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Financial Overview | ||||||||||||||||||||||||||||||
This service area is funded with general and federal funds. The federal funds are from the Substance Abuse Prevention and Treatment (SAPT) Block Grant that is passed through to community programs. In 2020 Virginia was awarded nearly $52.6 million to fight the opioid epidemic and stimulant use, which will be invaluable as we fight the many impacts of COVID-19. CSBs also receive funds from other sources such as local funds, Medicaid, other fees, and other revenues which are not appropriated to CSBs and are not included in this table. | ||||||||||||||||||||||||||||||
Biennial Budget
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Supporting Documents | ||||||||||||||||||||||||||||||
None | ||||||||||||||||||||||||||||||
Service Area 44506: Community Mental Health Services | ||||||||||||||||||||||||||||||
Description | ||||||||||||||||||||||||||||||
Community Mental Health Services funds public community mental health services provided by 39 community services boards and one behavioral health authority, hereafter referred to as CSBs, throughout Virginia. CSBs also provide preadmission screening of all requests for involuntary inpatient treatment in state hospitals or other facilities. Each CSB provides discharge planning for all individuals who reside or will reside in cities or counties served by the CSB before they are discharged from state hospitals. Community mental health services are integrated with other direct services and supports at the local level for individuals with special needs or those receiving services from multiple agencies, including children or adolescents and their families, persons with cooccurring disorders such as mental illness and substance use (alcohol or other drug dependence or abuse) disorders, and adults or children who are hospitalized or involved in the criminal justice system. Several consumer-run, nonprofit organizations provide a few direct services under separate contracts with the Department. This service area also funds CSBs to support the implementation of conditional release orders, pursuant to § 19.2182.7 of the Code of Virginia, for individuals who have been acquitted by reason of insanity. | ||||||||||||||||||||||||||||||
Mission Alignment and Authority | ||||||||||||||||||||||||||||||
Community mental health services support the statewide implementation of services that promote recovery and build on individuals' strengths, preferences, and goals. | ||||||||||||||||||||||||||||||
Products and Services | ||||||||||||||||||||||||||||||
Description of Major Products and Services | ||||||||||||||||||||||||||||||
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Financial Overview | ||||||||||||||||||||||||||||||
This service area is funded with general and federal funds. The federal funds are from the Community Mental Health Services (CMHS) Block Grant that is passed through to community programs. CSBs also receive funds from other sources such as local funds, Medicaid, other fees, and other revenues which are not appropriated to CSBs and are not included in this table. | ||||||||||||||||||||||||||||||
Biennial Budget
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Supporting Documents | ||||||||||||||||||||||||||||||
None | ||||||||||||||||||||||||||||||
Service Area 44507: Community Developmental Disability Services | ||||||||||||||||||||||||||||||
Description | ||||||||||||||||||||||||||||||
Community Developmental Disability Services funds public developmental services provided by 39 community services boards and one behavioral health authority, hereafter referred to as CSBs, throughout Virginia. CSBs also provide preadmission screening of all requests for admission to training centers. Each CSB provides discharge planning for all individuals who reside or will reside in cities or counties served by the CSB before they are discharged from training centers. Community developmental services are integrated with other direct services and supports at the local level for individuals with special needs, those receiving services from multiple agencies, and individuals with co-occurring disorders such as an intellectual disability and a mental health disorder or an intellectual disability and a substance use (alcohol or other drug dependence or abuse) disorder. This service area includes infant and toddler intervention (Part C) services, which are provided through contracts with local lead agencies (LLAs) across Virginia. LLA councils include representatives from a variety of agencies, including CSBs, serving infants and toddlers eligible for services under the Part C program. | ||||||||||||||||||||||||||||||
Mission Alignment and Authority | ||||||||||||||||||||||||||||||
Community developmental services support the statewide implementation of services that build on the strengths, preferences, and goals of individuals receiving services and promote inclusion and participation in all aspects of community life, including work, school, family, and other meaningful relationships. | ||||||||||||||||||||||||||||||
Products and Services | ||||||||||||||||||||||||||||||
Description of Major Products and Services | ||||||||||||||||||||||||||||||
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Financial Overview | ||||||||||||||||||||||||||||||
This service area includes general and federal funds. The federal funds are from the Program for Infants and Toddlers with Disabilities (Early Intervention) grant passed through to community programs as well as funds from the DOJ trust fund. CSBs also receive funds from other sources such as local funds, Medicaid, other fees, and other revenues. These funds are not appropriated to CSBs and are not included in the Appropriation Act and, therefore, are not included in the following table. | ||||||||||||||||||||||||||||||
Biennial Budget
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Supporting Documents | ||||||||||||||||||||||||||||||
None |
sp101 Strategic Plan - 06-07-2025 21:30:15