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You can select from the set of elements for Agency and Program / Service Area Strategic Plans.

"Unpublished" is the version of the plan that is being worked on by agency personell. The "Published" version is the last version of the plan that was last published by the agency.

Certain Programs and Service Areas are marked to participate in strategic planning. Some are not marked because they are not appropriate for strategic planning.

2022-24 Strategic Plan
Board of Accountancy [226]
Mission, Vision, Values
Mission

The Virginia Board of Accountancy's mission is to protect the citizens of the Commonwealth through a regulatory program of licensure and compliance of certified public accountants (CPA) and CPA firms.


Vision

To serve all CPAs and CPA candidates in a professional manner, enabling them to contribute to the Commonwealth’s prosperity by entering and progressing in their chosen profession; to provide the most equitable, efficient, and economical means available to limit entry barriers to the marketplace; and to discipline those licensees who do not follow accepted ethical or professional standards, and to protect the public through enforcement actions against unlicensed persons and entities.


Values

The Virginia Board of Accountancy’s commitment to excellence is demonstrated through the agency’s values:


  • High ethical standards and integrity

    Pledging principled and reputable conduct

  • Exceptional customer service

    Demonstrating a courteous, empathetic and helpful attitude while assisting each customer to reach their goal

  • Honesty and fairness

    Acting with openness, impartiality, and consistency

  • Teamwork

    Excelling mutually, the VBOA will work together with citizens and licensees to achieve the shared vision

  • Competence

    Striving for proficiency through creativity, innovation and diversity

  • Communication

    Achieving enhanced understanding between the VBOA, the regulated community and the public through effective communications, interactions, and service

  • Continuous improvement

    Striving to innovate and to change where change is needed

  • Financial stewardship

    Maintaining frugality with respect to the expenditures of public funds


 
Agency Background Statement

The Virginia Board of Accountancy, established in 1910, regulates certified public accountants (CPAs) in Virginia through a program of examination, licensure (individuals and firms), consumer protection (enforcement), continuing professional education audits and peer review oversight.  The VBOA is a non-general fund agency whose revenues are wholly dependent upon the fees established for CPA exam candidates, applicants and licensees. The VBOA may impose penalties on persons or firms using the CPA title in Virginia or firms providing attest services or compilation services or financial statement preparation services to persons or entities located in Virginia, or on a person or firm who does not hold a Virginia license or who does not meet the requirements to use the CPA title in Virginia in accordance with the Code of Virginia statutes and/or Board Regulations. All penalties collected by the VBOA are deposited to the state literary fund and are not available to the VBOA as operating funds.

The VBOA receives its authority from the Code of Virginia, Title 54.1, Chapter 44, and regulates the professional practice of CPAs and CPA firms under Board Regulation 18VAC5-22-10 et seq.


 
Agency Status (General Information About Ongoing Status of the Agency)

The Virginia Board of Accountancy will continue to focus on system improvements and application service efficiencies to enhance service delivery to our customers through the use of secure information technology networks. This includes website functionality, communications and user friendly and secure system navigation.



The VBOA’s priorities include an enhanced service delivery to our customers, the fiscal integrity of on-going operations and an efficient and responsive staffing structure.


 
Information Technology

Continued investments in technology are necessary to achieve the operational efficiencies necessary for the VBOA to reach its strategic goals and ensure compliance with the Virginia Information Technology Agency (VITA) Information Security Management Standards. The VBOA currently has several memorandums of understanding (MOU)s in place with VITA to include Information Security Officer (ISO) services, Enterprise Cloud Oversight Services and IT Security Audit Services. As a 100% non-general funded agency, any IT investment project will be dependent upon the revenues collected through fees.


 
Workforce Development

The VBOA has an Authorized Maximum Employment Level (MEL) of 15 with 12 classified positions being currently filled.  As a result of our continued growth and staff size, VBOA hired two wage employee to supplement classified staff in the various departments.

The VBOA seeks to provide training and staff development programs in a manner that best meets the needs of VBOA and its employees.  The VBOA utilizes a performance measure to track the number of employees who have taken the required number of annual training hours.

 


Staffing
Authorized Maximum Employment Level (MEL) 15.0  
Salaried Employees 12.0
Wage Employees 2.0
Contracted Employees 0.0
 
Physical Plant

On August 29, 2007, the Virginia Board of Accountancy entered into a ten-year lease with the Department of General Services (DGS) for office space located in the Perimeter Center Building in Henrico County. Effective May 1, 2019, the term of the lease was extended to January 31, 2027. The VBOA shares the Perimeter Center Building with three other state agencies to facilitate the use of shared space and shared services.


 
Key Risk Factors

It is anticipated that the impact of mobility will eventually affect the number of licensees in Virginia - whereas all 50 states and five additional jurisdictions, including Guam, Puerto Rico, District of Columbia, U.S. Virgin Islands and the Northern Mariana Islands, now allow licensed CPAs in one state or jurisdiction, to practice in another state or jurisdiction without having to obtain a CPA license in that state or jurisdiction. This arrangement is available to CPAs if the reciprocal state is determined to be substantially equivalent in the areas of education, examination and experience. In addition, it is anticipated that an aging CPA workforce will eventually decrease the number of licensed CPAs in Virginia. The 2019 AICPA Trends Report also reported a decline in the demad for accounting graduates which may eventually affect the number of licensees nationwide. 


 
Finance
Financial Overview

The Virginia Board of Accountancy is a non-general fund agency and is financially dependent on fees collected from applicants and licensees. The VBOA has two special revenue funds; an Operating Fund and a Trust Fund which can be used to pay for the study, research, investigation, and adjudication of matters involving possible violations of statutes or regulations relating to the profession of public accounting.

The VBOA implemented a fee increase effective January 1, 2013.  Virginia CPA licensure fees had not been increased since 1991. During this period, the profession has continually grown, technology has significantly changed and overall day-to-day operating expenses have dramatically risen, which include the need for additional staff resources. This fee increase has been sufficient to supports the resources essential in carrying out the agency goals and objectives, particularly in the area of information technology enhancements.

Sixty-three percent of VBOA's budget supports personnel costs including salaries and fringe benefits. The remaining budget supports day-to-day operations such as rent, information technology needs and requirements, training, office supplies, and other miscellaneous costs.

The VBOA also imposes monetary penalties against licensees in the enforcement of disciplinary cases. All penalties collected by the VBOA are deposited into the Virginia Literary Fund and are not available to the VBOA for normal operating expenses.


Biennial Budget
  2023 General Fund 2023 Nongeneral Fund 2024 General Fund 2024 Nongeneral Fund
Initial Appropriation for the Biennium $0 $2,767,913 $0 $2,767,913
Changes to Appropriation $0 $0 $0 $0
Revenue Summary

The Virginia Board of Accountancy (VBOA) collects licensing and examination fees.  During FY 2021 VBOA collected $2,199,041 in Accountancy Regulatory Fees.

The VBOA also imposes monetary penalties in disciplinary cases; however, those funds are deposited to the Virginia Literary Fund.  During FY 2021, VBOA collected and transferred $129,263 in Fines and Penalties into this fund.


 
Agency Statistics
Statistics Summary

As of June 2021, the Virginia Board of Accountancy was responsible for the regulation and licensure of 28,748 certified public accountants (CPAs) and 1,125 firms by ensuring the effective and timely processing of applications, complaints and regulatory compliance documentation. The VBOA is also responsible for assessing the education and other qualifications for eligibility to take the CPA exam. 

In the past four years from FY2018 to FY2021, the VBOA has evaluated education credentials and approved testing for an average of 1,541 candidates each year and has issued an average of 1,168 new individual licenses each year.


Statistics Table
Description Value
Number of licensed individual CPAs 28,748
Number of licensed CPA firms 1,125
Number of new CPA licenses issued 1,069
Number of new CPA firm licenses issued 38
Number of enforcement cases opened (non-CPE related) 98
Number of CPE audits selected 758
Number of exam sections taken by Virginia candidates 6,050
 
Customers and Partners
Anticipated Changes to Customer Base

As of the June 30, 2021, the VBOA reported a four year average of 28,325 individually licensed CPAs 1,145 firm licensees held in Virginia. It is anticipated that the impact of mobility will eventually affect the number of licensees in Virginia - whereas all 50 states and five additional jurisdictions, including Guam, Puerto Rico, District of Columbia, U.S. Virgin Islands and the Northern Mariana Islands, now allow licensed CPAs to practice in another state, without having to obtain a CPA license in that state, if the reciprocal state has been determined to be substantially equivalent. 

In addition, an aging CPA workforce could eventually decrease the number of licensed CPAs in Virginia. The 2019 AICPA Trends Report also reported a decline in the demad for accounting graduates which may eventually affect the number of licensees nationwide. 


Current Customer List
Predefined Group Userdefined Group Number Served Annually Potential Number of Annual Customers Projected Customer Trend
Business and Finance Certified Public Accountants (CPA) 28,748 28,000 Stable
Business and Finance Complainants 82 160 Increase
Business and Finance First Time CPA Examination Candidates applying to sit for CPA exam 1,193 2,200 Decrease
Business and Finance CPA Firms 1,125 1,200 Stable
Partners
Name Description
Department of Accounts (DOA) The VBOA has entered into memorandums of understanding (MOU) with DOA to provide agency fiscal and payroll services.
Department of General Services (DGS) The VBOA has a written agreement with DGS for shared services and lease management at VBOA's office location at the Perimeter Center Building.
Department of Human Resource Management (DHRM) The VBOA has an MOU with DHRM to provide human resource services.
Virginia Information Technologies Agency (VITA) The VBOA has several MOU's with VITA to provide Cloud Oversight Services; Security Officer (ISO) services and IT Security Audit services, to support the VBOA information technology infrastructure.
 
Major Products and Services

VBOA Products and Services:

• CPA exam candidate application processing

• CPA license application processing for individuals and firms

• CPA license renewals and reinstatements for individuals and firms

• CPA continuing professional education (CPE) monitoring

• CPA firm peer review monitoring

• Compliant processing and enforcement investigations


 
Performance Highlights

The Virginia Board of Accountancy continually evaluates its service performance through monthly reporting to the Board and through performance measures tied to the VBOA’s strategic goals and objectives.



Beginning with the fiscal year ended June 30, 2011, the VBOA began conducting an annual customer service satisfaction survey (a key performance measure). The results of the first survey indicated that 88% of VBOA customers were satisfied with staff customer service.  The results of the past five surveys on customer service satisfaction were 93% in FY2012, 96% in FY2013, 95% in FY2014 and FY2015, 97% in FY2016, and 93% in FY2017.  An analysis of this survey allows VBOA management to address any areas of concern and to make the necessary improvements where warranted.

Other performance measures assist the VBOA to ensure that enforcement cases are monitored closely, that continuing professional education (CPE) and Peer Review compliance are reviewed on a timely basis, CPA licenses are issued in a cost effective manner, and VBOA staff are provided training to enhance their knowledge skills and abilities and to stay abreast of best industry practices


Selected Measures
Name MeasureID Estimated Trend
Labor cost per new Certified Public Accountant (CPA) license issued. M226SA12002 Maintaining
Percentage of Continuing Professional Education (CPE) compliance reviews completed within 21 calendar days of documentation receipt. 22656001.002.003 Maintaining
Percentage of enforcement cases closed within 160 calendar days of complaint. 22656001.002.002 Improving
Percentage of overall customer satisfaction with Virginia Board of Accountancy (VBOA) products and services, as demonstrated by the ratings received in an annual survey of VBOA customers. 22656001.001.002 Maintaining
Percentage of Virginia Board of Accountancy (VBOA) employees who have taken at least 15 annual training hours. M226SA12001 Maintaining
 
Agency Goals
Provide outstanding customer service support to all Virginia Board of Accountancy (VBOA) customers through our products and services to promote the Commonwealth of Virginia as the best state for CPAs and CPA firms to do business.
Summary and Alignment

The VBOA assists customers through automated systems and direct contact, implementing process and system improvements for increased operational efficiencies.

Objectives
»Enhance the knowledge and skills of Virginia Board of Accountancy staff to ensure outstanding customer service support.
Description

This objective falls within the Virginia Board of Accountancy's (VBOA) administrative and support services function. VBOA management is committed to providing their employees with continuing education and training necessary to stay current with information technology and within their assigned areas of responsibilities.

Strategies

• Employee training plans will be developed as a component of the annual employee work profile (EWP). The VBOA Communications Manager will track all employee training hours on a quarterly basis.

• Employees will cross train and develop standard operating procedures.

Measures
No measures linked to this objective
»Provide user friendly, state of the art automated systems and web services to submit and manage applications and data for all Certified Public Accountant exam/licensee candidates and Certified Public Accountant licensees.
Description

The Virginia Board of Accountancy (VBOA) assists customers through automated systems and direct contact, implementing process and system improvements for increased operational efficiencies.

Strategies

• The VBOA provides on-going customer service assistance to its customers. VBOA staff are assigned specific responsibilities to assist customers; however, all VBOA staff are available to provide assistance to its customer base as available/necessary.

• The VBOA will fully analyze the results of the annual Customer Satisfaction Survey to determine where improvements can be implemented. The VBOA will implement corrective action plans where necessary and appropriate to improve customer satisfaction.

Measures
No measures linked to this objective
»Manage financial soundness
Description

This objective enhances the VBOA's financial stewardship of public funds through accurate and transparent reporting, forecasting, and budgeting.

Strategies

• The VBOA will maintain trust fund reserves to support operating costs.

• The VBOA will maintain a 5-year forecast to provide the Board with accurate financial reporting.

Measures
No measures linked to this objective
Ensure the effective and timely processing of Virginia Board of Accountancy (VBOA) applications, complaints, regulatory compliance documentation and financial activity.
Summary and Alignment

The VBOA customers are dependent upon the VBOA to meet their needs. Effective and timely processing of data is critical to the success of VBOA's customers, and is equally important to the VBOA from an audit and customer service perspective.

Objectives
»Monitor the effectiveness and timeliness of application and data processing.
Description

The Virginia Board of Accountancy (VBOA) customers are dependent upon the VBOA to meet their needs. Effective and timely processing of data is critical to the success of VBOA's customers, and is equally important to the VBOA from an audit and customer service perspective.

Strategies

• The VBOA's Executive Director will review performance measure data prior to submission to Virginia Performs to ensure compliance with goals, objectives and measure targets. Corrective action will be taken in cases of non-compliance.

Measures
No measures linked to this objective
 
Supporting Documents
None
 
Program and Service Area Plans
Service Area 56001: Accountant Regulation
 
Description

This service area is comprised of all the work performed by the Virginia Board of Accountancy, including determining the standards for education, examination, licensing and enforcement for the professional practice by certified public accountants (CPA) and CPA firms.


Mission Alignment and Authority

This service area directly aligns the Virginia Board of Accountancy's mission to protect the citizens of the Commonwealth through a regulatory program of licensure and compliance of CPA's and CPA firms as prescribed Per Title 54.1 Professions and Occupations, Chapter 44. Public Accountants, of the Code of Virginia.



The VBOA serves all CPAs and CPA candidates in a professional manner, enabling them to contribute to the Commonwealth’s prosperity by entering and progressing in their chosen profession; to provide the most equitable, efficient, and economical means available to limit entry barriers to the marketplace; and to discipline those licensees who do not follow accepted ethical or professional standards.

 


Products and Services
Description of Major Products and Services

The VBOA promulgates regulations that establish entry requirements, including education, examination, and licensure, which are essential in determining whether an individual is minimally competent to practice as a CPA in Virginia.

The VBOA establishes requirements for the registration of CPA firms.

The VBOA promulgates regulations in accordance with the Administrative Process Act.

The VBOA levies and collects fees for the issuance, renewal or reinstatement of Virginia licenses.

The VBOA initiates or receives complaints concerning CPAs or those that claim to be a CPA, and takes disciplinary action if warranted (to include revoking, suspending or refusing to reinstate a Virginia license, or to assess fines).

The VBOA establishes requirements for peer review and continuing professional education (CPE) requirements as a condition for issuance, renewal or reinstatement of a Virginia license.

The VBOA develops policy for Board operation.



Education/examination - assesses education and other qualifications for eligibility to take the CPA exam.

Licensing - determines eligibility to be licensed as a CPA or registered as a CPA firm.

Enforcement - receives, investigates and adjudicates complaints regarding the professional practice by CPAs and CPA firms (and those claiming to be CPAs).

CPE and peer review compliance - administers the CPE and Peer Review compliance reviews.

Administration - prepares budgets, financial statements, and reports; procures goods and services; provides personnel/payroll services; provides fiscal services; manages information security technology development and maintenance; manages board administration, strategic planning, continuity planning, public relations, management analysis, and legislative and regulatory programs.


Product / Service Statutory Authority Regulatory Authority Required or Discretionary GF NGF
The VBOA promulgates regulations that establish entry requirements, including education, examination, and licensure, which are essential in determining whether an individual is minimally competent to practice as a CPA in Virginia. §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General Powers and duties of the Board, §54.1-4409.1. Licensing requirements for persons, §54.1-4409.2. How a person may obtain a Virginia license. 18VAC5-22-70. Education, 18VAC5-22-80. Examination, 18VAC5-22-100. Experience. Required $0 $194,643
The VBOA establishes requirements for the registration of CPA firms. §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General Powers and duties of the Board, §54.1-4412.1. Licensing requirements for firms. 18VAC5-22-30. Determining Whether Persons or Entities to Whom Communications Are Made, or for Whom Services Are Provided, Are Located in Virginia. Required $0 $194,643
The VBOA levies and collects fees for the issuance, renewal or reinstatement of Virginia licenses (and special assessments) that are sufficient to cover all expenses of the administration and operation of the Board. §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General powers and duties of the Board, §54.1-4418. Recovery of Cost after grant of formal fact-finding. 18VAC5-22-20. Fees, 18VAC5-22-180. Issuance, Renewal, and Reinstatement of Licenses. Required $0 $101,175
The VBOA initiates or receives complaints concerning CPAs or those that claim to be a CPA, and takes disciplinary action if warranted (to include revoking, suspending or refusing to reinstate a Virginia license, or to assess fines). §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General powers and duties of the Board, §54.1-4407. Enforcement of laws by the Executive Director or investigators; authority of investigators appointed by the Executive Director, §54.1-4413.4. Penalties, §54.1-4414.4. Prohibited acts. Required $0 $294,684
The VBOA establishes requirements for peer review and continuing professional education (CPE) requirements as a condition for issuance, renewal or reinstatement of a Virginia license. §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General Powers and duties of the Board, §54.1-4409.1. Licensing requirements for persons. 18VAC5-22-90. Continuing Professional Education, 18VAC5-22-140. Persons Who Release or Authorize the Release of Reports, 18VAC5-22-150. Monitoring Program and Peer Review. Required $0 $244,782
The VBOA assesses education and other qualifications for eligibility to take the CPA exam. §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General Powers and duties of the Board, §54.1-4409.2. How a person may obtain a Virginia license. 18VAC5-22-70. Education, 18VAC5-22-60. Determining Whether a College or University Is an Accredited Institution. Required $0 $100,041
THe VBOA determines eligibility to be licensed as a CPA or registered as a CPA firm. §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General Powers and duties of the Board, §54.1-4412.1. Licensing requirements for firms. 18VAC5-22-100. Experience, 18VAC5-22-120. Supervision of Firm Personnel, 18VAC5-22-130. Owners of Firms Who Are Not Licensees. Required $0 $194,643
The VBOA receives, investigates and adjudicates complaints regarding the professional practice by CPAs and CPA firms (and those claiming to be CPAs). §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General Powers and duties of the Board, §54.1-4413.3. Standards of conduct and practice, §54.1-4414.4. Prohibited acts. Required $0 $242,782
The VBOA administers CPE reviews and Peer Review requirements. §54.1-4402. Board; membership; qualifications; powers and duties, §54.1-4403. General Powers and duties of the Board, §54.1-4409.1. Licensing requirements for persons, §54.1-4407. Enforcement of laws by the Executive Director or investigators; authority of investigators appointed by the Executive Director. 18VAC5-22-90. Continuing Professional Education, 18VAC5-22-140. Persons Who Release or Authorize the Release of Reports, 18VAC5-22-150. Monitoring Program and Peer Review. Required $0 $101,175
Financial Overview

The Virginia Board of Accountancy is a non-general fund agency financially dependent on fees collected from applicants and licensees. The VBOA last increased fees in January 1, 2013 to ensure sufficient financial resources are available to accomplish the agency's ongoing goals and objectives.


Biennial Budget
  2023 General Fund 2023 Nongeneral Fund 2024 General Fund 2024 Nongeneral Fund
Initial Appropriation for the Biennium $0 $2,767,913 $0 $2,767,913
Changes to Initial Appropriation $0 $0 $0 $0
 
Supporting Documents
None
sp101 Strategic Plan - 06-07-2025 21:33:49