This amendment adds language directing the Department of General Services and the Virginia Information Technologies Agency to collaboratively assess current call center staffing contracts and make recommendations regarding the benefit of developing a new statewide contract. The agencies are to report steps taken and available solutions to the Chairs of the House Appropriations and Senate Finance and Appropriations Committees by December 31, 2022. This is in response to a policy recommendation contained in the Joint Legislative Audit and Review Commission's November 2021 report, 'Operations and Performance of the Virginia Employment Commission'.